SMS Messaging Opt-In & Proof of Consent

This page describes how customers provide consent to receive SMS messages from T Express Cargo Inc. It is provided for compliance and verification purposes.

Business Information

  • Business Name: T Express Cargo Inc
  • Website: https://www.texpress.net
  • Customer Support: (714) 790-9999
  • Email: privacy@texpress.net

1. Message Types

Customers who opt in may receive the following message categories from T Express Cargo Inc:

  • Transactional: shipping updates, delivery notifications, order status updates, pickup confirmations.
  • Marketing: promotional offers, discounts, seasonal promotions, and new product/service announcements.

2. Website / Form Opt-In (Express Written Consent)

Customers provide express written consent by submitting a form that includes an unchecked SMS consent checkbox. The disclosure clearly states the sender, message purpose, and opt-out instructions.

SMS Consent Disclosure (shown next to checkbox)

☐ I agree to receive recurring SMS messages from T Express Cargo Inc for shipping updates, delivery notifications, and promotional marketing offers. Message frequency varies. Message & data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent is not a condition of purchase.

Note: The checkbox is unchecked by default. The customer must intentionally check the box to opt in.

3. In-Store Written Opt-In

Customers may opt in in store by signing or completing a consent form that includes the same disclosure language as above, including message purpose, frequency, “Msg & data rates may apply,” and STOP/HELP instructions.

4. Verbal Opt-In (Script & Documentation)

When customers opt in verbally (in store or over the phone), staff read the following script and record the customer’s affirmative response.

Verbal Consent Script (read to customer)

“We can send you shipping updates and promotional offers by text message from T Express Cargo Inc. Message frequency may vary, and message and data rates may apply. You can reply STOP at any time to unsubscribe. Do you agree to receive these text messages?”

Simulated Verbal Opt-In Conversation

Staff: “Would you like to receive shipping updates and promotional offers by text from T Express Cargo Inc? Msg frequency varies. Msg & data rates may apply. Reply STOP at any time to unsubscribe.”

Customer: “Yes, I agree.”

Staff: “Thank you. You’ll receive a confirmation text shortly.”

5. Confirmation, HELP, and STOP

After a customer opts in (web, in-store, or verbal), we send a confirmation message. Customers can opt out by replying STOP and request assistance by replying HELP.

Opt-In Confirmation

T Express Cargo: You’re subscribed to receive shipping updates and promotional offers by SMS. Msg frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe or HELP for help.

HELP Message

T Express Cargo: For help, visit https://www.texpress.net or call 714-790-9999. Msg frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe.

STOP Confirmation

T Express Cargo: You’ve been unsubscribed and will no longer receive messages. Reply HELP for help.

6. Consent Record Keeping

We maintain records of SMS consent for compliance. For each opt-in we store:

  • Phone number
  • Date/time of consent
  • Consent method (web form, in-store form, verbal)
  • Source (page/form name) or staff member (for verbal)

7. Related Links

Last updated: December 28, 2025